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Policies

Please take note of The Rochester Inn’s policies below, established for the comfort, convenience and enjoyment of all of our guests.

Deposits

The Rochester Inn does not normally require an advance deposit upon making a reservation. However, at the discretion of the innkeeper, deposits may be required for special events or multiple room bookings. A major credit card (Visa, Mastercard, Discover, or American Express) is required to secure your reservation. Your balance will be due at check-in.

Cancellations

Each guest reservation is important to us at The Rochester Inn. We are a small inn, and cancellations affect us greatly. In the event that your travel plans change, a $30 fee will be assessed if cancelled at least 14 days prior to the date of your reservation. If less than 14 days notice is provided, you will be charged for one evening’s stay. If less than 2 days notice is provided, you will be charged 100% of the cost of the reservation.

In the event that an advance deposit was required at the time of reservation and a cancellation is requested, please note that all deposits are non-refundable.

We understand that cancellations may be beyond your control. For this reason we recommend purchasing travel insurance for your peace of mind. You can purchase travel insurance here through iTravelInsured.

Check-in Time

Following current guidelines to promote the safety of our guests and staff, we have implemented a simple self check-in process to limit contact. You are welcome to check in anytime after 3:00 p.m.  We will contact you to provide check-in instructions prior to your arrival, and as always, we are just a phone call or text away!

Check-out Time

11:00 a.m.

Non-Smoking / Candle Policy

For the comfort and safety of our guests, all interior areas of The Rochester Inn are entirely smoke-free. A $250 cleaning fee will be assessed, at the discretion of the innkeeper, for lack of compliance with this policy. Smoking is permitted within our outdoor garden courtyard. For the safety of all guests, and due to the historic nature of our inn, the burning of candles is prohibited in guest rooms.

Pets

We are happy to welcome your small dog (under 25 lbs) with advance arrangements in designated guest rooms. Dogs must be crated while you are not in your guest room and on a leash, with owner, when outdoors on property. A $40 pet cleaning fee, regardless of length of stay, will be added to your bill.  Please contact us to make your reservation if traveling with your dog.

Rates

Our rates are based on single or double occupancy and may change without notice. However, rates will not change once a reservation is confirmed. Seasonal demand may affect minimum night stay requirements. Rates do not include tax of 10.5% or a $2.00/evening Wisconsin Bed & Breakfast Association marketing fee. Any incidental charges incurred will be charged after check-out.